Terms of Service

These Terms of Service (“Terms”) govern your use of the website development, hosting, domain registration and related digital services provided by WebMy Services (“we”, “us” or “the Agency”). By engaging our services, you (“Client”, “you”) agree to be bound by these Terms.

1. Definitions

• Agency — WebMy Services, the service provider.
• Client — the individual or entity engaging the Agency for services.
• Project — any website, web application or digital deliverable agreed between the Agency and Client.
• Deliverables — the final output including source code, design assets, documentation and the deployed website.
• Go-Live — the point at which the completed website is made publicly accessible on the Client’s domain or hosting.

2. Scope of services

The Agency provides the following services:

• Website design and development (landing pages, company profiles, e-commerce, custom systems)
• Domain name registration and management
• Web hosting and VPS setup
• Search engine optimisation (SEO)
• Website maintenance and support
• Content management system (CMS) installation

The exact scope, features and deliverables for each project are documented in a separate proposal or quotation provided to the Client before work commences.

3. Project timeline

• Small projects (landing pages, simple company profiles): 3–5 working days.
• Medium projects (multi-page websites, basic e-commerce): 7–14 working days.
• Large projects (custom systems, complex web apps): timeline provided in the proposal.

Timelines are estimates and depend on the Client providing all required content, feedback and approvals on time. Delays caused by the Client extend the timeline accordingly.

4. Client responsibilities

• Provide all necessary content (text, images, logos, brand guidelines) before or during development.
• Provide clear feedback and approvals within 2–3 working days of receiving previews.
• Share third-party credentials (hosting, domain, email) securely when required.
• Own or have the legal right to use all content, images and trademarks provided to the Agency.

The Agency is not liable for delays caused by the Client’s failure to meet these responsibilities.

5. Payment terms

• Website development — one-time fee. A 50% deposit is required to begin, with the remaining 50% due before Go-Live. Full payment must be settled before website files and admin access are handed over.
• Domain registration — yearly renewal. The Client is notified at least 14 days before expiry. Non-payment may result in suspension or loss of the domain.
• Hosting / VPS — yearly renewal. The Client is notified at least 14 days before expiry. Hosting may be suspended if payment is not received by the due date.
• Website maintenance — monthly or annual fee as agreed. Covers updates, backups, security patches and minor content changes.

All prices are in Ringgit Malaysia (RM). Payment may be made by bank transfer, online payment gateway or other methods agreed in writing.

6. Refund policy

• If the Client cancels before any design or development work has begun, 50% of the deposit is refunded.
• Once design or development has begun, no refund is provided for that phase of work.
• Domain, hosting and third-party service fees are non-refundable once purchased.
• Refund requests must be made in writing to [email protected].

7. Intellectual property

• Upon full payment, the Client owns the final website design and content specific to their project.
• The Agency retains ownership of reusable code, frameworks, libraries or tools that are not project-specific.
• The Agency may display the completed project in its portfolio, website and marketing materials unless otherwise agreed in writing.

8. Limitation of liability

The Agency is not liable for any indirect, incidental or consequential damages arising from the use of, or inability to use, the delivered website or services. Total liability for any claim shall not exceed the fees paid by the Client for the specific project concerned.

The Agency is not responsible for third-party disruptions, including domain registrar outages, hosting provider downtime or payment gateway failures.

9. Termination

Either party may terminate the agreement with 7 days’ written notice. The Client shall pay for all work completed up to the termination date, and the Agency shall deliver all completed work for which payment has been received.

10. Governing law

These Terms are governed by the laws of Malaysia. Any disputes are subject to the exclusive jurisdiction of the courts of Malaysia.

11. Contact

For any questions about these Terms, contact us using the details below.